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If the verify setup test
has not resolved your problem and your question is not among those answered
in the answers
area, please contact Cognistar’s Customer Care team. Help via E-mail
Should the answer to
your question not be found in the answers
area, additional assistance is available via e-mail at: customercare@cognistar.com.
You can expect an answer within one business day. To assist us, please remember to give your name, contact information, and the nature of the problem in as much detail as possible. Help via telephone
If E-mail is not available to you, assistance is also available by telephone at +1(914)345-2620, ext.1177.
Customer care agents are available 9:00 AM – 6:00 PM Eastern Time (US) on business days. Voice mail may be left at any time. To assist us, please remember to leave your name, contact information including an e-mail address you monitor, and the nature of your problem in as much detail as you can provide. You may also send a fax with your question or problem description to Cognistar at +1 (508) 366-3600. Before calling or faxing, please be sure that you have performed the verify setup test. Hardship / Scholarship Policy
Effective 3/1/2008
Partial scholarship discounts of 65% of the retail price are available for attorneys and paralegals who work for nonprofit organizations, for legal services organizations or for local and state government agencies. A full, no-cost scholarship is available for any attorney upon a signed, declaration of financial need. To apply, send a request for scholarship consideration on your letterhead, stating the reason for your interest, to: Cognistar Scholarship Committee Cognistar / Working Values Ltd 110 Turnpike Road Westborough MA 01581-2808
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