Process Management & Improvement

The Promise of IT Service Management

Course Overview

The mandate for IT and business leaders today is to plan, deliver, and manage a high-quality technology infrastructure that is fast, agile, and meets the business goals of the enterprise. To deliver this rather tall order, more and more organizations are turning to IT service management, also known as ITSM. In this report, expert Mike Alley, from IT consulting firm Logicalis, explores the benefits and challenges of ITSM. We’ll also discuss implementation strategies and offer advice on selecting and evaluating ITSM tools.


Track: Technical Briefings
In-depth information on new technologies, techniques and solution providers


Learning Objectives:

Upon successful completion of this segment, you should be able to:
  • Understand how ITSM enables organizations to deliver quality IT services across the enterprise.
  • Identify the challenges organizations face with ITSM.
  • Discuss the selection and evaluation of ITSM tools.



Speaker / Author:

Justin oversees both the Technology and Creative divisions at Janeiro Digital. He is also responsible for vision and strategy around Janeiro’s own technology initiatives, including the XFORM platform. His background includes nearly two decades of experience building sophisticated technology solutions and bringing them to market. He is fluent in numerous programming languages, has extensive knowledge of enterprise application architecture, network infrastructure and protocols, distributed systems, and large-scale data processing.He also invented one of the first systems to passively detect and identify sophisticated covert channels over a network.

When he’s not in the office, or hanging out with his wife and daughter, you can find him in remote places across the country coaxing his Jeep over the hardest and most extreme off-road terrain he can find.

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Price (USD)

Standard Rate: $29.00
Subscribers: $29.00
Pillsbury U Online: $29.00
Metro State Univ: $29.00

Course Code : WIT-1918v4

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