A network veteran for over 20 years, Mr. Kaplan has spent his career making networks hum. Kaplan serves as Deputy CTO for Riverbed Technology where he provides real world operational experience to Engineering and Product Management and operational assistance to clients. Much of Kaplan’s time is spent researching technologies and trends, speaking at industry trade shows, and meeting with partners and clients to optimize business processes. With years under his belt as both a CISO (Verisign and Breakaway Solutions), as well as an executive for network services vendors (Guardent, Mazu Networks, norSEC and Riverbed), Mr. Kaplan is fluent in both the expectations placed upon practitioners today, as well as how to implement and run an effective operations center. His specialties include operationalization of application performance management and security management tools and processes. He explains complex technology with simple and realistic examples to deliver best practices that everybody can leverage for the betterment of their business.