IT Governance

Contract Renegotiation: What You Need to Know (Straight Talk)

Course Overview
Global economic woes, changing business strategies and challenges in the marketplace are all valid reasons to take a hard look at existing IT service contracts. Chances are good that agreements drafted in the past may no longer meet current business requirements. In this report, Tom Young of Information Services Group, offers advice and guidance on how to re-negotiate IT contracts and agreements that present both the service provider as well as the customer with a fair and square deal.

Track: Straight Talk
Straightforward explanations of key technologies and their business value

Learning Objectives:

Upon successful completion of this segment, you should be able to:

  • Explain what's behind the increase in IT service provider contract renegotiations.
  • Recognize the challenges faced when it comes to renegotiating IT contracts.
  • Understand how best to prepare for the negotiation.

Content Partner:


Prerequisites/Advanced Preparation:


Speaker / Author:

Photo of Thomas Young

An accomplished information technology (IT) and finance professional, ISG Partner Tom Young oversees all ISG Infrastructure engagements in the Americas. He has extensive expertise in the use of technology and complex third-party agreements to meet changing business needs. During his career, he has helped dozens of clients achieve their strategic objectives and transformational initiatives, including Merrill Lynch, Disney, Credit Suisse, Morgan Stanley, Warner Music, Qwest, Convergys, Capital One and Key Bank. Prior to joining ISG, Tom served as CFO of AT&Ts IT organization. In addition to providing financial leadership, he was a key contributor to the company’s IT outsourcing (ITO) strategy development and offshore outsourcing initiatives.

Software & Hardware Requirements:

  • 56k or Greater Internet Connection
  • Adobe Acrobat® Reader for the .pdf files
  • Adobe® Flash® Player 8 or higher
  • Modern DHTML Compatible Browser
  • Ram: 256 MB minimum
  • Sound card with speakers/headphones
  • Windows or Mac OS

Price (USD)

Standard Rate: $29.00
Subscribers: $29.00
Pillsbury U Online: $29.00
Metro State Univ: $29.00


Course Code : WIT-1834

Course Level : N/A

Passing Grade : 70%
Format Type : eLearning

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