IT Project Management

Managing Virtual Teams: Techniques and Best Practices (Peak Performance)

Course Overview
A key tool enabling global businesses to keep pace, remain competitive and be profitable is the Virtual Team. Managing Virtual Teams is a skill that many leaders struggle with. This course will offer insights and best practices to help managers deal with challenges and maximize their team’s true potential.

The first major section outlines the major teaching points. Next, the course delves into the concept of "connection" and how this differs from a team manager’s role in the past. This section is followed by one that lays out the process and tasks for setting up a Virtual Team. After the mid-review questions, the course material drills down into the critical elements for establishing team trust and accountability, including areas for potential conflict and what deliverable management and sustainable CPR entails. Next, team building activities are covered. The last section provides insight into what the future may hold in store for Virtual Teams.

Track: Peak Performance
Methodologies and proven practices that advance the management skills of IT professionals

Learning Objectives:

Upon successful completion of this segment, you should be able to:

  • Differentiate agents of change from agents of connection.
  • Recognize the paradigm shift for leaders of Virtual Teams.
  • Discuss Context Communications and technology-based communication mediums.
  • Identify the characteristics of successful virtual team members.
  • Understand the elements of deliverable management.
  • Define the components of trust building and the types of conflict related to Virtual Teams.
  • Recognize new Virtual Team leadership dimensions that may unfold in the future.

Content Partner:


Prerequisites/Advanced Preparation:


Speaker / Author:

Photo of Yael Sara Zofi

Yael Sara Zofi is the Founder and CEO of AIM Strategies®, Applied Innovative Management®. For 20+ years she has applied behavioral science techniques to organizations and teams and has dedicated her efforts to improving productivity in the areas of global leadership development, virtual team effectiveness and cross cultural communications.Throughout her career, Ms. Zofi worked with clients in the high-tech, financial services, pharmaceutical, healthcare, electronics and media industries as well as non-profits and educational institutions. Her organizational development work focuses on helping leaders and teams become more successful through strategic alignment and guided change. She created assessment tools, facilitated global team strategy retreats, designed international talent management programs and lead merger integrations with three global organizations. Ms. Zofi also implemented process improvement, talent retention and performance management programs across three continents. Prior to forming AIM Strategies®, Ms. Zofi was Senior Vice President of Performance Management, Leadership and Organizational Development with J.P. Morgan. She writes a Column called “Your People“ with Long Term Living Magazine and has recently published three booklets: Communicating Through a Global Lens™ – How to Broaden Your Perspective in a Cross Cultural World (2007), TOPS™ – Managing UP – How to Identify Your Manager’s Style and Build a Stronger Relationship(2007), and Work Your Network – Making Impactful Business Connections (2008). Y'l’s current book, A Manager’s Guide to Virtual Teams, was recently released.

Software & Hardware Requirements:

  • 56k or Greater Internet Connection
  • Adobe Acrobat® Reader for the .pdf files
  • Adobe® Flash® Player 9 or higher
  • Modern DHTML Compatible Browser
  • Ram: 256 MB minimum
  • Sound card with speakers/headphones
  • Windows or Mac OS

Price (USD)

Standard Rate: $29.00
Subscribers: $29.00
Pillsbury U Online: $29.00
Metro State Univ: FREE


Course Code : WIT-1793

Length : 38min
Course Level : Basic

Passing Grade : 70%
Format Type : eLearning

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