Process Management & Improvement

The Promise of IT Service Management (Technical Briefings)

Course Overview
The mandate for IT and business leaders today is to plan, deliver, and manage a high quality technology infrastructure that is fast, agile, and meets the business goals of the enterprise. To deliver this rather tall order, more and more organizations are turning to IT service management, also known as ITSM. In this report, expert Mike Alley, from IT consulting firm Logicalis, explores the benefits and challenges of ITSM. We'll also discuss implementation strategies and offer advice on selecting and evaluating ITSM tools. By watching this program, IT and business professionals will be able to make informed decisions when it comes to ITSM in their organizations.

Track: Technical Briefings
In-depth information on new technologies, techniques and solution providers

Learning Objectives:

Upon successful completion of this segment, you should be able to:

  • Understand how ITSM enables organizations to deliver quality IT services across the enterprise.
  • Identify the challenges organizations face with ITSM.
  • Discuss the selection and evaluation of ITSM tools.

Content Partner:


Speaker / Author:

Mr. Alley is the Director of ITSM. With over 29 years in the technology industry, Mr. Alley brings a wealth of knowledge on how to utilize technology solutions to increase efficiency. Mr. Alley joined Logicalis in 2006 through the acquisition of Carotek, a top HP partner in the Southeast. He has over 29 years of experience in the IT industry. Prior to joining the business partner channel, Mr. Alley spent 17 years at Hewlett Packard as a technical consultant, consulting manager and enterprise account executive. Mr. Alley began his career at Martin Marietta Energy Systems, where he spent 10 years as a hardware design engineer and software developer.

Software & Hardware Requirements:

  • 56k or Greater Internet Connection
  • Adobe Acrobat® Reader for the .pdf files
  • Adobe® Flash® Player 9 or higher
  • Modern DHTML Compatible Browser
  • Ram: 256 MB minimum
  • Sound card with speakers/headphones
  • Windows or Mac OS

Price (USD)

Standard Rate: $29.00
Subscribers: $29.00
Pillsbury U Online: $29.00
Metro State Univ: FREE


Course Code : WIT-1918

Course Level : N/A

Passing Grade : 70%
Format Type : eLearning

Returning Subscribers

- OR -