FAQ

Frequently Asked Questions

What minimum system requirements must my computer meet?
Are Cognistar courses compatible with mobile devices?
How do I handle pop-ups?
How do I fix display problems?
How do I test my audio system?
How do I clear my web browser?
Where do I go if i am unable to alter my settings?
How do I contact Cognistar Customer Care?

What minimum system requirements must my computer meet?

Windows

Mac

Operating System

  • Windows 7
  • Windows Vista
  • Windows XP, with Service Pack 2

Operating System

  • OS X 10.4 or later

CPU

  • 2.33GHz or faster processor, or Intel Atom 1.6GHz or faster processor for netbooks
  • 1GB of RAM
  • 128MB of graphics memory

CPU

  • Intel Core Duo 1.83GHz or faster processor
  • 1GB of RAM
  • 128MB of graphics memory

Browser

  • Internet Explorer 7, 8 or 9
  • Mozilla Firefox 4 or later
  • Google Chrome

Browser

  • Safari 5 or later
  • Mozilla Firefox 4 or later
  • Google Chrome

General Requirements

Monitor

  • 1024x768 or higher resolution

Internet Connection

  • 56 kbps available bandwidth or higher (broadband connection recommended)
  • If connecting from work: firewalls, proxy servers and other blocks put in place by your IT Department must be configured to allow connections to the Cognistar server.

A/V

  • Full duplex sound card
  • Sound output device (speakers, headphones, etc.)

Network

  • Port 80, 443 or 1935 (necessary for streaming Flash video)

Browser Configuration

  • JavaScript must be enabled
  • Popup Blocker must be disabled
  • Must accept cookies

Software

Cognistar supported mobile devices:

Some Cognistar courses are now compatible with mobile devices.  Please see the list below of supported devices.

Those courses that are available for use on mobile devices are noted as such with the mobile device icon (cell phone).

Supported Mobile Devices

Apple Products:

  • iPhone
    - iPhone 4 or later
    - iOS 7 or later
  • iPod Touch
    - Fourth Generation or later
    - iOS 7 or later
  • iPad
    - Third Generation or later
    - iOS 7 or later
  • iPad Mini
    - First Generation or later
    - iOS 7 or later
Android:

While most devices running Android 4.2 and higher should work as expected, Cognistar has tested these devices to date:
  • Google Nexus 7
  • Amazon Kindle Fire HDX
  • Other Tablet devices using Android 4.2 and higher

How do I handle pop-ups?

Pop-up windows need to be enabled in order to launch courses and exams. Pop-up blockers come standard on most toolbars, such as Yahoo and Google. Multiple pop-up blockers can be enabled at the same time, causing additional restrictions. Each pop-up blocker must be configured separately.

To temporarily disable pop-up blockers

  • Hold down the CTRL key and left click on the link.

Configuring pop-ups for Internet Explorer 11

  1. Click the Tools icon near the top right of the web browser, click on Internet Options and then select the Privacy tab.
  2. Unclick Turn On Pop-Up Blockers.
  3. Click OK at the bottom.

Get Additional Help Configuring Pop-up Blockers

How do I fix display problems?

Please ensure that you are using the most current version of Microsoft's Internet Explorer. Check with your Tech Support Team to see if they have a version optimized for your web browsing experience.

  1. Minimize all windows and go to your Windows Desktop
  2. Right-click an empty place on your screen and select Properties from the dropdown menu
  3. Select the Settings tab at the top far right in the Display Properties dialog box
  4. Move the slider in the Screen Resolution box to 1024 x 768
  5. Click OK to accept the changes and to close the dialog box

Helpful Hints for Best Display

  • 1. Maximize windows when viewing the course material by left clicking the Maximize button at the top right
  •     of the browser window.
  • 2. Internet Explorer includes a zoom option. Click the tools icon on the top right for changing the text size.
  • 3. Get more screen space by toggling the F11 function key located above the number keys at the top of your 
  •     keyboard.

How do I test my audio system?

  1. Click the Start button in the bottom left corner of your screen
  2. Select Control Panel in the right column, and then double-click Sounds and Audio Devices
  3. Ensure that the Mute option is not checked and that the Device Volume slider is at least midway high
  4. Click the Speaker Volume button towards the bottom to ensure both speakers volume settings are at least midway. (This feature may not be available on all machines).
  5. Check the audio by selecting the Sounds tab at the top and then choose Asterisk in the Program Events window at the bottom. The right-arrow button to the left of the Browse button will play a sound for the selected feature.
  6. Close the dialog box and return to your courses once you know your audio is working.

How do I clear my web browser?

It's good practice to periodically delete Temporary Internet Files, as well as clear Cookies and History.

  1. Select the Tools menu, and then select Delete Browsing History at the top of the menu
  2. To delete your Temporary Internet Files, click the Delete files button next to that option
  3. Once Temporary Internet Files are finished deleting you may proceed to delete the Cookies and History following the same steps as above
  4. Click the Close button at the bottom of the dialog window

Where do I go if I am unable to alter my settings?

Please contact your Manager, Administrator or your Information Technology department to ensure that your computer will allow for these recommendations. There could be a security, firewall, or other issue that needs to be addressed internally.

How Do I Contact Cognistar Customer Care?

If you continue to experience difficulties with the site please contact us Monday thru Friday between the hours of 9am and 5pm Eastern Standard Time.

Phone Support:

Telephone: 1+(614) 362-4105
FAX: 1+ (800) 886-4685

E-Mail Support:

customersupport@cognistar.com

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